We strive to make payments easy and secure for our customers, which is why we accept all major credit and debit cards for online orders, including:
- Visa
- Mastercard
- American Express
All payments are processed through a fully compliant third-party payment processor that utilizes end-to-end encryption to safeguard your financial data. We never store complete credit or debit card information on our internal systems—this responsibility lies with our processor, which maintains rigorous security protocols to protect against unauthorized access, fraud, and data breaches. You can shop with confidence knowing your payment details are handled with the highest level of care.
To keep pricing clear and predictable, the final charge currency at checkout is always tied to the shipping destination:
– For orders shipped to addresses within the United States, all products are priced and charged in U.S. Dollars (USD).
– For orders shipped to addresses within Canada, all products are priced and charged in Canadian Dollars (CAD).
The currency selector at the top of our website is provided only to help preview prices in a preferred display currency. Regardless of the display setting, the final charge on the payment card will always be processed in the currency linked to the shipping country as described above.
If a card is issued in a different country or currency, the card issuer may apply its own exchange rate and/or foreign transaction fee. These fees are set solely by the bank or card issuer and are not charged by us.
When you finalize your order, your bank will place a temporary authorization hold on your card for the full order amount. This hold is not a charge—it simply reserves the funds and confirms that your card is valid. The authorization will be lifted if you cancel the order before it is processed. Once your order is confirmed and prepared for shipping, the temporary hold will be replaced with a final charge to your card.
If a payment is declined or flagged for security reasons (e.g., suspicious activity, incorrect billing information), we will reach out to you via email or phone to resolve the issue. We may ask for additional verification (such as a copy of your ID or billing statement) to confirm your identity. If we are unable to verify the payment or resolve the decline, we reserve the right to cancel the order to ensure the security of both parties.
All approved refunds are credited back to the original payment method used during checkout. This includes credit cards, debit cards, and any other payment method selected at the time of purchase. Once we initiate the refund (after confirming eligibility, such as receiving and inspecting returned items), you will receive a detailed email confirmation with the refund amount and processing date.
Refunds typically take 5–10 business days to appear on your bank or card statement. However, processing times can vary depending on your financial institution—some banks may post refunds sooner, while others may take the full 10 days. If you have not received your refund within the stated timeframe, we recommend checking your bank’s transaction history or contacting your card issuer for more information. If the refund is still missing after this, please reach out to our support team for assistance.
